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WELCOME

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about the healthcare services available at both Peartree and West Horndon surgeries. Find out when we are open and what to do when we're not, all from the comfort of your own home. Convenience doesn't stop there and you can now access a number of services online sending us your comments is just a click away. And if you're not yet registered with us you can download the necessary forms here too.

PLEASE SEE INFORMATION BELOW REGARDING THE NEW LAW REGARDING GDPR WHICH COMES INTO EFFECT FROM THE 25th OF MAY 2018

NHS choices rating for Peartree Surgery NHS choices rating for West Horndon Surgery

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Access

Facilities are available for wheelchair access. Please contact reception for assistance.

Care.data - Sharing patient information

Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided for everyone. This information, along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice
If you are happy for your information to be used in this way you do not have to do anything.

If you have any concerns or wish to prevent this from happening, please speak to the reception staff for further information, ask at reception for a copy of the leaflet "How information about you helps us to provide better care".

More information can be found here:

www.nhs.uk/caredata
Care Data - Patient Information Leaflet

Patient Confidentiality

If you require to speak to a member of staff they will be happy to discuss matters in private at the side reception door.

Patient accessibility to medical records

Patients are entitled to see their medical records on line now, anyone who has already signed up for on-line booking of appointments or repeat prescriptions will already have access. New patients wishing to access these facilities should speak to reception to be given a password. At the moment all that is shown is current medication, repeat medication, last six months of repeats and allergies and sensitivities. This is the first stage roll-out. We will update the web site as the system is further rolled out.

General Data Protection Regulation ("GDPR")

Due to the new General Data Protection Regulation ("GDPR") rules that are going to come into effect from the 25th of May 2018, Peartree Surgery will be cancelling all SMS correspondence to all patients from this date. The advantage of this service is to receive communication from Peartree Surgery and West Horndon Surgery. This includes appointment reminders, messages regarding investigations and information from the surgery.

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PRACTICE SAFEGUARDING CHILDREN & YOUNG PEOPLE STATEMENT

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Peartree and West Horndon Surgeries has a duty of care towards children (section 11 Childrens Act 2004) and young people at risk. Doctors at Peartree and West Horndon Surgeries are committed to the best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk but also enhances the confidence of staff, volunteers, parents/ carers and the general public.

Protecting children and young people from abuse and neglect, exploitation, preventing impairment of health and development and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully.

Doctors at Peartree and West Horndon Surgery are committed to safeguarding children, young people at risk and have a responsibility to ensure that their practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm.

This practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risk of harm to a child or young person are minimised. This work may include direct or indirect contact with children (access to patients details, communication via email, text messages/ phone).

We aim to ensure that doctors at Peartree and West Horndon Surgeries is a child-safe practice.

Welcome to the website for Peartree Surgery and West Horndon.