Peartree and West Horndon Surgeries would like to invite you to join DoctorLink.
We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can:
• Access advice
• Book appointments online
• Request Fit/Sick Notes

Sign-up is simple and you can create an account here: https://app.doctorlink.com/peartree/register

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.
The symptom assessment will ask you a number of questions to help to identify your problem.
The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required at your GP practice, you simply click on the "request an appointment" button.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).
The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Coronavirus (COVID-19)

COVID-19 is a new illness that can affect your lungs and airways. It's caused by a virus called coronavirus.

What's the risk of coronavirus in the UK?

The UK Chief Medical Officers have raised the risk to the public from low to moderate.

Health professionals are working to contact anyone who has been in close contact with people who have coronavirus.

What's the risk of coronavirus for travellers?

There are some countries and areas where there's a higher chance of coming into contact with someone with coronavirus.

Symptoms of coronavirus

The symptoms of coronavirus are:

  • a cough
  • a high temperature
  • shortness of breath

But these symptoms do not necessarily mean you have the illness.

The symptoms are similar to other illnesses that are much more common, such as cold and flu.

How coronavirus is spread

Because it's a new illness, we do not know exactly how coronavirus spreads from person to person.

Similar viruses are spread in cough droplets.

It's very unlikely it can be spread through things like packages or food.

Do I need to avoid public places?

Most people can continue to go to work, school and other public places.

You only need to stay away from public places (self-isolate) if advised to by the 111 online coronavirus service or a medical professional.

How to avoid catching or spreading coronavirus


  • wash your hands with soap and water often - do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • .cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues in the bin straight away and wash your hands afterwards
  • try to avoid close contact with people who are unwell


  • do not touch your eyes, nose or mouth if your hands are not clean
  • Check if you need medical help

NHS 111 has an online coronavirus service that can tell you if you need medical help and advise you what to do.

Use this service if:

  • you think you might have coronavirus
  • in the last 14 days you've been to a country or area with a high risk of coronavirus - see our coronavirus advice for travellers
  • you've been in close contact with someone with coronavirus


Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about the healthcare services available at both Peartree and West Horndon surgeries. Find out when we are open and what to do when we're not, all from the comfort of your own home. Convenience doesn't stop there and you can now access a number of services online sending us your comments is just a click away. And if you're not yet registered with us you can download the necessary forms here too.


NHS choices rating for Peartree Surgery NHS choices rating for West Horndon Surgery



Facilities are available for wheelchair access. Please contact reception for assistance.

Care.data - Sharing patient information

Confidential information from your medical records can be used by the NHS to improve the services offered so that the best possible care can be provided for everyone. This information, along with your postcode and NHS number but not your name, are sent to a secure system where it can be linked with other health information.

This allows those planning NHS services or carrying out medical research to use information from different parts of the NHS in a way which does not identify you.

You have a choice
If you are happy for your information to be used in this way you do not have to do anything.

If you have any concerns or wish to prevent this from happening, please speak to the reception staff for further information, ask at reception for a copy of the leaflet "How information about you helps us to provide better care".

More information can be found here:

Care Data - Patient Information Leaflet

Patient Confidentiality

If you require to speak to a member of staff they will be happy to discuss matters in private at the side reception door.

Patient accessibility to medical records

Patients are entitled to see their medical records on line now, anyone who has already signed up for on-line booking of appointments or repeat prescriptions will already have access. New patients wishing to access these facilities should speak to reception to be given a password. At the moment all that is shown is current medication, repeat medication, last six months of repeats and allergies and sensitivities. This is the first stage roll-out. We will update the web site as the system is further rolled out.

General Data Protection Regulation ("GDPR")

Due to the new General Data Protection Regulation ("GDPR") rules that are going to come into effect from the 25th of May 2018, Peartree Surgery will be cancelling all SMS correspondence to all patients from this date. The advantage of this service is to receive communication from Peartree Surgery and West Horndon Surgery. This includes appointment reminders, messages regarding investigations and information from the surgery.


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Peartree and West Horndon Surgeries has a duty of care towards children (section 11 Childrens Act 2004) and young people at risk. Doctors at Peartree and West Horndon Surgeries are committed to the best practice which safeguards children and young people irrespective of their background, and which recognises that a child may be abused regardless of their age, gender, religious beliefs, racial origin or ethnic identity, culture, class, disability or sexual orientation.

Having safeguards in place within any organisation not only protects and promotes the welfare of children and young people at risk but also enhances the confidence of staff, volunteers, parents/ carers and the general public.

Protecting children and young people from abuse and neglect, exploitation, preventing impairment of health and development and ensuring children grow up in circumstances consistent with the provision of safe and effective care enables them to have optimum life chances and enter adulthood successfully.

Doctors at Peartree and West Horndon Surgery are committed to safeguarding children, young people at risk and have a responsibility to ensure that their practice staff know what to do if they encounter child or adult abuse or have concerns that they may be at risk of harm.

This practice is committed to working within agreed policies and procedures and in partnership with other agencies to ensure that the risk of harm to a child or young person are minimised. This work may include direct or indirect contact with children (access to patients details, communication via email, text messages/ phone).

We aim to ensure that doctors at Peartree and West Horndon Surgeries is a child-safe practice.