It is easier and quicker to manage appointments and request repeat prescriptions via our online service. Simply log in and select an option.
Please allow 48 hours at Peartree and 72 hours at West Horndon for prescriptions to be processed and remember to take weekends and bank holidays into account.
Unfortunately, we have a policy that requires patients to submit their requests or ask a family member or carer to do so. We unfortunately do not accept prescription requests from Pharmacies. This is to reduce medicine wastage.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Please help us
If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book.
Consultations are by appointment and can be made in person or over the telephone during opening hours.
We have a range of routine appointments, online appointments and emergency appointments. We are able to offer pre-bookable or late appointments if we are unable to deal with your issue on the day. If we feel that it is an urgent appointment, please inform reception and they will discuss it with the doctor.
Please also be aware that there are Minor Injury Clinic appointments which is run by GPs and late HUB appointments available. Please speak to reception for more details.
The late evening surgeries are strictly by appointment only and only for patients who work and unable to attend normal surgery hours.
If you wish to book a smear appointment please do not book using the online system, all appointments must be booked through reception.
If you wish to book a flu vaccine appointment please do not book using the online system, all appointments must be booked through reception.
If you think your problem is very urgent please inform the receptionist who will make the appropriate arrangements with the doctor.
In a number of cases it might be worth considering an appointment with a practice nurse or Health Care Assistant rather than a doctor. Practice nurses and Health Care Assistants are qualified to deal with many minor ailments and you may be seen more quickly. Details of nurse clinics can be found in the “clinics & services” section of the website.
If you wish to book a smear appointment please do not book using the online system, all appointments must be booked through reception as this is a 20 minute appointment with the nurse.
If you would like to have a chaperone during an intimate examination, please feel free to ask the doctor
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Giving Consent for Treatment
You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.
Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.
It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.