Jo Southgate (f)– Practice Manager
The Practice Manager manages all of the business aspects of the Practice such as making sure that the right systems and the right people are in place, at the right time, in order to provide a high quality of patient care, human resources, finance, patient safety, premises, equipment and IT (information technology). The Practice Manager supports the Admin Team, GPs and other medical professionals to deliver patient services and also helps to develop extended services, enhancing patient experience and care.
Reception staff attend to patients on the phone and in person. They coordinate and organise appointments and documentation to facilitate the smooth running of the Practice, and support delivery of quality patient care. The Reception Staff have a very demanding role. They are there to assist you and we would ask you to be patient during peak times, when the staff have to handle a large volume of calls and enquiries. They will ask you a small amount of personal information about your medical condition – this information is used to ensure your call is dealt with by the correct Clinician and assist fellow Healthcare Professionals who work within the Practice to manage your healthcare and well-being.
Rachel Spall (f)
The practice secretary deals with all patient referrals between hospitals and GP’s, either through Choose & Book or privately, she is able to provide a link between the hospital and the patient in cases of missed appointments, or requests for further information. She is also able to refer patients for a variety of scans through specialised centers. The secretary also supports the GP’s and Practice Manager in administration of the practice.
Carol Kiely (f)- Administration
Carol’s main duties are concerned with administration She is able to use System one, therefore can fulfil Reception and Administration.
DISPENSARY MANAGER – ROXANA RUSA (f)
Dispensary – Cheryl Robson (f) at South Ockendon
The dispensary issues all patient repeat prescription medication. They deal with prescription enquiries and liaise with District Nurses and Community Services regarding medication of housebound and terminally ill patients. They also provide a dispensing facility for patients over 3 miles away.
Roxana Rusu (f) at West Horndon
West Horndon is a dispensing practice, patients can pick up their medication directly from the surgery. They also deal with enquiries and other medical professionals queries.
All staff adhere to the Practice’s Confidentiality Policy and Data Protection Act 2018.