NHS Choices Complaints page - please note at present due to technical difficulties we cannot comment on any complaints left on this site, as soon as it is up and running properly we will reply accordingly. Please also if you are putting a comment on this site please put your name, otherwise we cannot reply to you directly. We would also ask patients to try and speak to the surgery before posting comments as quite often the matter can be dealt with more quickly and efficiently in person.
Patients on long-term medication can use the repeat slip attached to their previous prescription to re-order. Clearly mark the items required and forward it to the appropriate surgery.
Alternatively you can now order online via the link at the top of this page. New users are required to complete a simple one-off registration before using the system.
Unfortunately, we have a policy that requires patients to submit their requests or ask a family member or carer to do so. We unfortunately do not accept prescription requests from Pharmacies. This is to reduce medicine wastage.
The practice dispenses medicines for patients living in rural areas. Prescriptions can be picked up as follows:
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow 48 hours at Peartree and 72 hours at West Horndon for prescriptions to be processed and remember to take weekends and bank holidays into account.
We are now able to do Electronic prescriptions. If you are interested please nominate the pharmacist of your choice when you put in a repeat script. If you have any queries please contact the dispensers at your surgery for more information.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours at Peartree Surgery and 72 hours at West Horndon, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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